Our standard…

Our Mission Statement | ‘My home’ not ‘a home’

At Abbeyfield, we are able to provide Physical and Mental Care on an individual basis. Needs range from Residential Care – prompting with minimal assistance, to providing full Nursing Care – residents who require to have all their needs met by staff. Hospital admission is only when hospital treatment is necessary.

By being able to provide a full range of care, residents are able to remain with us until the end of their life. The care being provided is by trained staff whom residents know and trust. It is everyone’s wish to stay at home and we consider Abbeyfield to be that home.


Our aims are:

  • To provide person centred care to everyone
  • To take a holistic approach to care provided
  • To retain and promote community interaction
  • To provide companionship
  • To provide security
  • To promote independence
  • To provide individual care
  • To provide social care
  • To provide social stimulation
  • To encourage a friendly environment
  • To provide relaxed and comfortable surroundings
  • To promote client participation in the daily life of the home

The house is managed by Tricia Morrison and her Deputy, both of whom are qualified nurses and experienced carers. Other staff includes Senior and Junior carers, activities support worker, cook and domestic staff. A hairdresser calls once per week and a dentist, optician and chiropodist can be called when required. Various activities are on offer on a daily basis and outings and entertainment are arranged by our full-time Activities Team for those who wish to take part.


Residents Charter of Rights

 It is intended that this Charter should provide the basis of what residents should expect during their stay in Abbeyfield House, Irvine. The list is not exhaustive and will be amended in light of our experiences and residents expectations.

Each resident has the right to:

  • Be treated with dignity at all times and to be treated as an individual irrespective of the disabilities or frailties they may have.
  • Pursue independence, responsibilities and choice where they do not infringe on the rights of others.
  • Privacy in relation to their belongings, financial and personal affairs.
  • Have their cultural and religious needs accepted and respected.
  • Have their physical, sexual and emotional needs accepted and respected.
  • Take care of themselves as far as possible with appropriate assistance if required.
  • Be informed of new procedures and to have these explained, have the right to comment and express opinions, which will be heard.
  • Mix with other people in the community either by visiting or inviting others into the residential home.
  • Have assistance where necessary and practicable to access the facilities available within the wider community, such as medical, social, educational, leisure and other services.
  • Establish a residents group and freely nominate a representative to serve on such a group.
  • Have free and clear access to the complaints procedure.
  • Have confidentiality respected in relation to medical and personal information; obtain access to information held on file and to know the basis on which this information is shared with others.




Compliments, Comments and Complaints

Residents, relatives and friends should feel free at any time to comment on the standards within the House. A comments book is kept in the entrance hall for this purpose. Comments may be made anonymously if you wish. The Unit Manager reviews the comments made regularly as do members of the Executive Committee, appropriate action being taken as required.

Should you wish to make a complaint, this should be put in writing to the Unit Manager who will inform the Chairperson of the Executive Committee. All complaints will be investigated and a written response provided within 28 days of the initial complaint.

Should the complaint relate to medical care, a letter stating the nature of the complaint should be forwarded to the local health board.

Residents or relatives may communicate their misgivings to the Housing Association Ombudsman for Scotland. They also have the right to complain directly to the Care Inspectorate, which is the registering authority for the unit.

Please see “Key Documents” section for key document downloads (Adobe .pdf format) and recent Care Inspectorate Report (update to follow).